Placeholder — Removing manual data entry between systems
Structure for a case study about connecting existing software so information stops being rekeyed by hand.
Client: Not applicable — illustrative example
This is a placeholder. It documents the structure UNFLECT uses for case studies. It is not a client engagement, contains no client information and claims no results. Verified project data will replace it once client-approved.
01
The business problem
Customer, order and payment data lives in separate systems that do not communicate. The same records are copied between them by hand, so they drift apart and reconciliation becomes an argument.
02
The challenge
The integrations had to be reliable rather than merely working. A failure that happened silently was worse than the manual process it replaced, so error handling and visibility mattered as much as the connection itself.
03
What we built
Documented APIs and scheduled synchronisation between the existing systems, with explicit rules for what wins on conflict, and monitoring so failed transfers surface instead of disappearing.
04
How it works
- 01Information is entered once and flows to every system that needs it.
- 02Synchronisation rules are documented, including how conflicts are resolved.
- 03Failed transfers are logged and surfaced rather than silently skipped.
- 04Reconciliation effort reduces because both systems start from the same data.
05
Notable decisions
- Conflict resolution was defined before writing the integration, since it is a business decision, not a technical one.
- Every connection was given explicit failure and retry behaviour.
- Third-party services were selected against the actual business requirement, not the reverse.
06
Outcome
PLACEHOLDER — Replace with the verified reduction in manual work and error rate, agreed with the client.
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