Services
Three ways business software fails — and how we fix each one.
Web experiences, internal systems and the connections between them. Usually sold by three companies, scoped here as one problem: your business does not fit the boxes, and the boxes need to change.
Read in order, or jump to what you need
One offering, three connected disciplines.
Each discipline stands on its own. Most engagements use more than one, because a customer-facing product, the system behind it and the payment provider in the middle are the same business problem wearing different clothes.
01
Web
Software experiences delivered through the web.
A web product that does a specific job for your customers, and does it well.
Introduction
Most businesses need a web presence that does more than describe them. It needs to sell, to serve, to manage, or to operate. We design and build web software around one of those jobs — rather than around a template or a feature list.
What we build
- Business websites built to a clear commercial purpose
- E-commerce platforms with the checkout and catalogue behaviour your customers expect
- Customer portals with authenticated, self-service access
- Web applications for operational and team workflows
- SaaS products and subscription platforms
- Responsive layouts designed for mobile first, not shrunk from desktop
- Content models your team can actually maintain
Problems it addresses
- The website looks credible but does not convert or cannot be edited
- The current platform cannot support how the business actually sells
- Customers have to phone or email for things the product should handle
- The site has to become an application, but it was built as a brochure
- Performance and accessibility are blocking real usage on mobile
What changes
- A web presence that works as a business tool, not a decoration
- Customers and users can complete their task without calling you
- Your team can update content, pricing and structure without a developer
- A codebase that is fast, accessible and maintainable after handover
Typical engagements
- 01E-commerce platform — Catalogue, search, checkout, payments and order management built around your products and your operational reality.
- 02Customer portal — Authenticated access where customers view their account, documents, requests and history in one place.
- 03Business web application — A web application replacing a spreadsheet-and-email process that no longer scales with the team.
02
Systems
Software that helps businesses operate.
Internal software that removes the manual work your business has outgrown.
Introduction
Most operational friction is not a people problem. It is a tooling problem — work split across spreadsheets, inboxes and systems that were never designed to talk to each other. We build the internal software that replaces that friction.
What we build
- Internal business tools for recurring operational work
- Dashboards that report from real data, not manual entry
- Admin platforms for managing users, content and configuration
- Management systems for workflows, approvals, stock, scheduling or case handling
- Role-based access control and audit trails
- Data migration from existing spreadsheets and legacy tools
- Documentation and handover so your team owns what we build
Problems it addresses
- Core operations run on spreadsheets nobody fully trusts
- Staff repeat the same manual data entry across multiple systems
- Managers make decisions from information that is days out of date
- Existing software was bought for a different business and does not fit
- Permissions and visibility are unclear, which creates risk
What changes
- Manual steps removed from the processes that cost you the most time
- One place where operational data lives, with a clear owner
- Decisions made on current information rather than remembered information
- Access control and audit history appropriate to the sensitivity of the data
Typical engagements
- 01Operations dashboard — Live visibility across the metrics that drive the business, assembled from the systems you already run.
- 02Management system — Approvals, allocation, status tracking and reporting for a workflow currently handled over email.
- 03Admin platform — A controlled back office for the users, records and configuration behind your customer-facing product.
03
Integrations
Connecting the systems your business already depends on.
Your systems talking to each other, reliably, without anyone copying data by hand.
Introduction
You already run on software that works. The problem is that those systems do not talk to each other — so people do. Integration work removes the manual bridge between the tools you rely on, and makes each one more useful.
What we build
- APIs and webhooks between your systems and ours
- Payment system integration — checkout, subscriptions, reconciliation
- CRM integration so sales and operations work from the same record
- Third-party service connectivity for the tools you already pay for
- Data synchronisation with clear rules for what wins on conflict
- Migration of data between systems
- Error handling, retry behaviour and monitoring for every connection
Problems it addresses
- The same information is entered in more than one place
- Payments, stock or customer records drift out of step between systems
- The team exports data manually to make two tools talk
- A vendor API changed and the internal process quietly stopped working
- Nobody trusts the numbers because the sources disagree
What changes
- Data entered once and used everywhere it is needed
- Fewer transcription errors and fewer reconciliation arguments
- Each system becomes more useful because it no longer works in isolation
- Connection failures surface visibly instead of failing silently
Typical engagements
- 01Payment integration — Checkout and subscription handling wired into your own systems, with clear records of every transaction.
- 02CRM synchronisation — Customer and order data kept consistent between your CRM and your operational software.
- 03Data synchronisation — Scheduled and event-driven movement of data between systems, with documented rules and error handling.
Not sure which one you need?
That is normal, and it is what discovery is for. Describe the problem and we will tell you which of these it actually is.
Start a project
Start with the problem, not the product.
The most useful first conversation is usually: here is what is going wrong, here is what we have already tried. We will work out the rest from there.